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Frequently Asked Questions

Most commonly asked questions about FileScanAPI, billing and account management.

Questions unanswered?
General

FileScanAPI offers a robust solution for malware detection. Simply upload a file directly to our platform, or direct us to a file's URL, and our API service will analyze it. We deliver an API response in real-time that identifies potential malware threats, ensuring your digital environment remains secure.
API Access & Features

Simply by signing up and verifying your email. Every registered user is assigned a unique personal API key that can be used to access and query our API. You can also rotate/reset your API key at any time in our easy-to-use dashboard. No commitments and we offer a forever free plan. Give it a try by signing up here (takes less than 5 minutes).

Accessing any of our endpoints will count as one “API Request”. Based on your Subscription Plan, you get a monthly allowance of “API Requests”.

Your connection to the our API is encrypted using 256-bit SSL Encryption.

Users will automatically be notified via email and on their Account Dashboard once at least 75%, 90%, and 100% of their monthly API Request allowance has been reached.

After you reach 100% of your quota, you will be soft-capped.

All paid customers can exceed their API request volume by 5%. Note that after 105% of your volume has been used your API access will be disabled.

Please rest assured that exceeding the monthly API Request allowance will not cause any additional charges.
Plans, Pricing & Payment

Our free plan lets you evaluate our offerings with zero commitment without a time limit. Free plans offer very basic API functionality, limited live data, and access to advanced features compared to our paid plans.
Our paid plans feature significantly higher API Request volumes and data refresh rates and include prioritized technical support.

If you choose to use our free plan for commercial purposes, we require attribution to filescanapi.com. However, on our paid plans, attribution is not required.

We suggest beginning with our Free Plan to fully evaluate our service. If you choose to switch to a paid plan later, you can upgrade at any time. We'll adjust your billing on a pro-rata basis to reflect the change. In essence, we recommend starting with the most cost-effective option and considering an upgrade as you approach your current plan's limits. This ensures you always have the best fit for your needs without overcommitting.

Yes. If you choose annual billing, the total price of your Subscription Plan will be 20% lower than the total amount you would pay with a monthly payment frequency.

Our dashboard allows you to easily upgrade/downgrade your plan.

Yes, we provide invoices for any paid plan and we allow invoices to be addressed accordingly. See more here.